This Service Contract ("Contract") is between Dinisoft (referred to as "We," "Us," or "Our") and the user of Dinisoft services (referred to as "You," "Your," "Reseller," "Client," or "Customer"). This Contract encompasses the terms and conditions that govern the use of Dinisoft services. All services provided by Dinisoft may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law and Bangladesh Govt law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Dinisoft from any claims resulting from the use of service which damages the subscriber or any other party. Prohibited are sites that promote any illegal activity or present content that may be damaging to Dinisoft servers, or any other server on the Internet. Links to such materials are also prohibited.
This privacy policy (statement) covers all websites that are operated by Dinisoft. Because Dinisoft wants to demonstrate its commitment to our users privacy, we have agreed to disclose our information practices.
Upon the successful completion of payment, You will receive an automated receipt from our systems. It is advisable to retain a copy of this receipt for future reference. Your unique customer username will be provided on this receipt, which You should use for any inquiries or correspondence with Dinisoft. Dinisoft aims to promptly deliver all services after signup completion. In the event of any delays, You will be notified via email or telephone, or both. Payment will be deducted upon service delivery. Orders are delivered electronically via email. For any order-related questions, please contact us at [email protected]. Our customer support operates 24/7, 365 days a year. We typically respond within one hour of receiving your inquiry. Please ensure that you are aware of any export or import restrictions in your country for the products and services available on this site.
The Service is provided to authorized individuals or organizations (referred to as "Subscriber" or "You"). Any use of the service is subject to the restrictions listed below. By using the Service, You agree to be bound by all these Terms and Policies. If you do not agree to them, you must immediately cancel your account and may not use or attempt to use the Service thereafter.
If You are an individual Subscriber, these Terms and Policies apply to all persons who gain access through your account. If You are a commercial Subscriber, these Terms and Policies apply to all your employees, agents, and/or customers. In either instance, a violation of these Terms and Policies by anyone using your account will be treated as a violation by You.
Dinisoft provides the use of control panels free of charge, but any charges incurred due to misuse or abuse on your part may be passed on to You.
The Service is provided for as long as you wish to use it; however, Dinisoft reserves the right to terminate the service if it is used in a way that violates the terms of use.
Dinisoft performs daily backups, but these backups are not guaranteed. They are strictly for our use in case of server failures. We recommend that clients also back up their data to their personal computers or storage servers. Clients are responsible for their own data. A $50 one-time fee is charged for backup restoration.
If you need backup for a suspended account, you need to pay a $50 one-time fee. We keep terminated account backups for 15 days only. The restoration fee is $50 one-time, depending on backup availability.
You agree to comply with these Terms and Policies. Any violation may lead to suspension or termination of your account. Grounds for suspension or termination include, but are not limited to:
You agree not to access or attempt to access private areas of the Service. You agree to notify Dinisoft immediately if you become aware of unauthorized use of your account or any breach of security on the Service.
Dinisoft does not undertake to examine or review messages, files, or other materials on the Service. Complaints regarding alleged copyright infringement can be sent to [email protected]. We will promptly address these complaints, but we do not assume responsibility for the accuracy of third-party materials. You understand and agree that you are solely responsible for your postings on the Internet and agree to indemnify Dinisoft against any claims arising from your postings.
Your use of the Service is at your own risk. Except for information, products, or services explicitly provided by Dinisoft, neither Dinisoft nor its affiliates control, provide, operate, or are in any way responsible for information, products, or services accessible through the Service. Dinisoft does not endorse third-party materials and is not responsible for any loss or damage caused by your use of such materials. You are solely responsible for your postings and agree to indemnify Dinisoft and its employees, customers, and subscribers from any claims arising from your postings. If you use the Service for voice communications, Dinisoft is not acting as a telecommunications carrier or telephone service provider. There is no representation made by Dinisoft regarding the suitability of the Service for such use. All risks related to connection, transmission quality, and accuracy of communications are solely on You. Dinisoft has no liability for the failure or quality of such use of the Service. You agree to be liable for any damages or loss of service resulting from spamming or other violations. These damages may include system shut-downs, retaliatory attacks, loss of peering arrangements, and more. Dinisoft may pursue such claims in Court. In no event will Dinisoft have financial liability to You.
Dinisoft makes no express or implied warranties regarding the service, including warranties of title, non-infringement, merchantability, or fitness for a particular purpose. No oral advice or information given by Dinisoft or its employees shall alter this section. The service and any software provided to you are provided on an "as is, as available" basis; Dinisoft does not warrant they will be error-free or uninterrupted. Dinisoft does not guarantee the security or backup of your data.
Clients agree not to run processes on their VPS that create a CPU load above 0.9 on the VPS for an extended period or which cause a high CPU load on the host node. Disruptive CPU usage may result in a reboot, shutdown, and/or suspension of the VPS.
We want to make it clear that the use of VPNs (Virtual Private Networks) and proxy servers on our VPS services is not allowed unless expressly permitted in a separate agreement with the Company. This policy is in place to ensure the security and integrity of our network and to prevent any misuse of our services. We strictly prohibit activities such as bypassing security measures, engaging in illegal activities, network abuse, and email abuse through VPNs or proxy servers on our VPS. We take violations of this policy seriously and may take appropriate action, including suspension or termination of VPS services, as well as legal action if necessary. It is important for all users to review and adhere to this policy to ensure compliance with our terms and conditions.
You understand and agree that information and access available through the Service may include controversial, sexually explicit, or other material that may be offensive to you or users for whom you are responsible. Dinisoft is not responsible for or in control of such materials, and You are responsible for using screening software or other methods to limit access to material You may find objectionable.
Any dispute between You and Dinisoft arising from your use of the Service or your subscription will be submitted to binding arbitration under Bangladeshi law and International Law.
These Terms and Policies are governed by Bangladeshi laws and International Laws.
Cancellation requests must be submitted through the client area. Click the icon next to the package you wish to cancel and then press 'Request Cancellation.' You must complete and submit the form. Immediate cancellation means your service will be terminated within 24 hours of submitting the form. You are responsible for ensuring that any PayPal subscriptions are canceled. No other forms of cancellation are accepted. Cancellations must be submitted before the invoice for that billing cycle is due. Failure to do so will result in the invoice becoming due. Cancellation requests can only be submitted if the account has no overdue invoices. Dedicated server cancellations must be submitted a minimum of 7 days prior to the renewal date, or you may be charged for the next billing period.
Only one voucher can be used per transaction. If the order value is lower than the voucher value, the remaining amount is lost. Vouchers are restricted to one per customer and can be redeemed against Shared, Reseller, or Dedicated services.
For accounts with past-due/overdue invoices:
These Terms and Policies may be amended at any time by Dinisoft, with amendments posted on the terms of use section of the Service. Your continued use of the Service after such amendments will be considered consent to the updated Terms and Policies. If you do not wish to continue using the Service due to amended Terms and Policies, You may terminate your use of the Service by notifying Dinisoft.
